Refund and exchange Policy
Please read the terms carefully.
Important!!!
According to the "Law of Ukraine on Consumer Rights Protection", underwear and swimwear are included in the list of good quality goods and cannot be exchanged or returned.
When you receive your swimsuit, we strongly recommend that you try it on your underwear until you are sure it suits you. Only then can the tags be removed.
If the swimsuit does not fit for any reason, you must notify us about the problems of the product within 2 days from the date of receipt of the product.
We understand that ordering a swimsuit online can sometimes be challenging. We want you to be completely satisfied with your product and always meet our customers halfway and are ready to help fix the problem, even if the measurements were taken by you incorrectly.
In this case, the shipment of the product is made at the expense of the client.
Return or exchange of a product is made for objective reasons and is possible within 2 working days after receiving the product in the following cases:
If the product is made according to other (not your) measurements.
If the product has a defect that cannot be corrected.
If there is a defect in the hardware that cannot be corrected
If there is a violation of the integrity of the tissue (if it is not possible to fix it)
and other manifest manufacturing defects that cannot be corrected.
The product must be without signs of use, in its original packaging and all tags.
In these cases, We can provide a new product according to your measurements as soon as possible, or return the money to you.
With a refund, only the cost of the swimsuit and decor is guaranteed to be refunded.
Please read and complete the measurements page very carefully, double-checking before sending. The manufacturer does not accept claims for products made according to incorrectly removed or incorrectly specified measurements.
Used (second-hand) products cannot be returned.
The product cannot be returned if at the time of receipt it was damaged due to the fault of the postal service.
Note! A defect resulting from inaccurate handling of the goods during the fitting process cannot be a reason for a return.
Return shipping is always at the buyer's expense.
Please note that if the order is canceled (after payment and queuing), 20% of the amount will not be refunded upon refund. (Reservation of a place in the queue).
